TERMS AND CONDITIONS

Creation Date: August 15, 2024.
Last Updated: November 12, 2024.
Author: Dejan Dozet

Dejan Dozet PR data processing Tomislavci (hereinafter referred to as "I," "Dejan Dozet," "the merchant," "my," "mine," "me," "myself," "my services"), for business details and contact information, please visit the contact page, manages the website www.dejandozet.com (including subpages), providing users of the site with online services consisting of information about my products, services, and other activities or content deemed interesting by Dejan Dozet. These General Terms and Conditions regulate the terms and rules regarding the use of my website or online service. Please read these Terms before you start using my website. By using and accessing this website, you declare that you have read and understood the Terms of Use, are familiar with them, and fully agree with them, and agree to use the site in accordance with them. The right to use is not transferable to other individuals or legal entities. Dejan Dozet is not responsible for any data loss that may occur during the transmission of information on the Internet. Visitors are aware of possible interruptions, unavailability, and/or downtime due to force majeure or other reasonable reasons (e.g., maintenance, content installation, redesign, etc.). Visitors agree and accept that for the aforementioned reasons, site access may be interrupted.

The information on this website may contain occasional (technical, content-related, or similar) inaccuracies or typographical errors. Dejan Dozet makes no representation or warranty, express or implied, that the content of the website and/or linked subpages of the website is complete, accurate, or up-to-date; that the website and/or linked pages will always be available, and that it will not harm visitors or third parties. Each visitor expressly accepts the use of this website at their own risk and assumes all potential costs related to the maintenance or repair of computer equipment, including software. Any warranty provided on the site exclusively applies to the products or services offered by Dejan Dozet and not to the quality or content of the site.

Dejan Dozet reserves the right to modify or discontinue the website at any time, including but not limited to the content, availability period, and equipment needed to access or use the site. Dejan Dozet is authorized to cease publishing any type/part of information and to change or discontinue any method of data transmission, may change data transfer speeds, as well as any other features. Information may be changed without prior notice. Dejan Dozet may also improve and/or change the products and/or programs described in these terms at any time, without prior notice. If visitors do not accept these Terms of Use, they are obligated to refrain from using the site.

Dejan Dozet reserves the right to revise (amend) the Terms of Use at any time and to terminate site access without prior notice. These General Terms and Conditions, along with their amendments, take effect and apply from the moment they are published on the site. If a visitor uses the site after changes to the Terms of Use, it is considered that they are aware of, understand, and fully accept the changes. Specifically, Dejan Dozet will not be liable to site visitors for any and all damages resulting from site access after changes to the Terms of Use caused by changes to the site’s Terms of Use.

CONTENT

1. DESCRIPTION AND METHOD OF SERVICE BILLING
   1. SERVICE DESCRIPTION
   2. SERVICE BILLING METHOD
2. PRICES, PAYMENT METHODS, AND PAYMENT TYPES
   1. PRICES
   2. PAYMENT METHODS
   3. PAYMENT TYPES
   4. MERCHANT PROTECTION FROM CLAIMS CAUSED BY CURRENCY DIFFERENCES
3. SERVICE DELIVERY AND POSSIBLE PAYMENT PROCESSING COSTS
4. REFUND, CANCELLATION, AND COMPLAINT POLICY
   1. REFUNDS AND CANCELLATIONS
   2. COMPLAINTS
      1. CLIENT’S OBLIGATIONS IN COMPLAINTS:
5. AFTER-SALES SERVICES
   1. AFTER-SALES SERVICES INCLUDED IN THE PROJECT COST
6. TERMINATION OF BUSINESS RELATIONSHIP
7. DATA PROTECTION AND PAYMENT SECURITY
   1. DATA PROTECTION
   2. PAYMENT SECURITY
8. INSTALLATION, PREPARATION, AND FUNCTIONALITY OF DIGITAL CONTENT
9. DELIVERY OF DIGITAL CONTENT VIA DOWNLOAD
10. INTELLECTUAL PROPERTY RIGHTS
11. CHANGES TO TERMS OF BUSINESS
12. DISCLAIMER
13. LAW AND JURISDICTION
14. CONTACT INFORMATION

prices

1. DESCRIPTION AND BILLING METHOD OF SERVICES

1.1. SERVICE DESCRIPTION

All information about my services can be found on the pages: programming service and products.

1.2. SERVICE BILLING METHOD

When we agree on the job, the service can be billed in one of the following ways:

• Hourly billing ("Time and Materials"): I will provide you with an estimate of the job duration, and the hours will be tracked using a special program. At the end of the agreed period, I will send you a report on the work done during that time, with the hourly rate and total time spent on the project.
• Fixed billing ("Fixed Price"): In this case, we agree on the total project cost in advance. Payment is usually made in two phases – a deposit of half the agreed amount before work begins, and the remainder upon project completion.

Hourly billing as a preferred choice: I always prefer hourly billing as it allows a more flexible and transparent way of working, especially for more complex or longer projects. Fixed costs are always based on an estimate of the hours needed to complete the project, but in reality, projects often take more time than initially estimated. This is because everyone strives to finish the job as quickly as possible, and cost pressures can lead to overly optimistic estimates. For longer projects lasting several months or more, hourly billing is often the best way to ensure all project phases are adequately tracked, without rushing and with high work quality.

2. PRICES, PAYMENT METHODS, AND PAYMENT TYPES

2.1. PRICES

All information about service and product prices can be found on the price list page.

Note: I am not subject to VAT, so VAT is not applied to the stated prices. View the statement in PDF format

2.2. PAYMENT METHODS

Payments for provided services can be made in the following ways:

• Bank transfer: Payments can be made to my RSD or foreign currency account. Payment details are:
• Raiffeisen Bank a.d. Belgrade
• RSD Account: 265-1040310002487-66
• Foreign currency account for payments in EUR: (PDF instructions)
• Foreign currency account for payments in USD: (PDF instructions)
• OTP Bank Serbia a.d. Novi Sad
• RSD Account: 325-9500700215943-35
• Foreign currency account for payments in USD: (PDF instructions)
• Payment via cards: The site also enables payments via credit and debit cards (Visa, MasterCard, Maestro, and Dinacard).
  
  

2.3. PAYMENT TYPE

Payment can be made in full, partially (based on a 50/50 principle), or by agreement between the client and me. Details of partial payments and deadlines for the remaining amount will be clearly defined according to the project specifics.

Services will be provided after the payment has been recorded in the account. After a successful transaction, users will be notified via email with details about the ordered service and further steps, if necessary.

2.4. MERCHANT PROTECTION AGAINST CLAIMS CAUSED BY CURRENCY EXCHANGE DIFFERENCES

All payments will be made in the local currency of the Republic of Serbia – dinar (RSD). For the informative display of prices in other currencies, the National Bank of Serbia exchange rate is used. The amount that will be charged to your payment card will be expressed in your local currency through conversion based on the rate used by card organizations/your issuing bank, which cannot be known to us at the time of the transaction. As a result of this conversion, there may be a slight difference between the original price listed on our site and the one that may appear on your bank statement. Thank you for your understanding.

3. SERVICE DELIVERY AND POSSIBLE PAYMENT PROCESSING FEES

Programming and consulting services are delivered digitally via email, FTP server, or other agreed-upon methods. In the case of live consulting or programming services, services may be delivered using tools such as Skype, Microsoft Teams, Google Meet, AnyDesk, Zoom, etc.

As each country defines its laws regarding the trade of goods and services, it may happen that, INDEPENDENTLY OF ME, some services may impose additional charges on my services, such as processing fees or taxes in accordance with local laws. It is recommended to check for any specific restrictions or costs for the country from which the service is ordered before ordering services. All such costs are borne by the client.

4. REFUND, CANCELLATION, AND COMPLAINT POLICY

4.1. REFUNDS AND CANCELLATIONS

Service users have the right to cancel ordered services according to the agreed terms. Cancellation is possible before the start of service execution, with a refund of the paid amount minus any costs incurred up to the point of cancellation. After the start of execution, a refund can only be made if the service does not meet the agreed specifications, in accordance with the complaint policy.

Partial refunds may be arranged depending on the level of service execution at the time of cancellation.

Complaints can be submitted in writing or electronically, and the merchant is obliged to respond to the user within 7 days of receiving the complaint and inform them of further procedures. The deadline for resolving a complaint is 15 days from its submission. The statement is submitted via the contract withdrawal form.

In the case of refunds to a customer who has previously paid by any payment card, whether partially or in full, regardless of the reason for the return, Dejan Dozet is obliged to process the refund exclusively through VISA, EC/MC, Maestro, and Dinacard payment methods. This means that OTP Bank Serbia a.d. Novi Sad will perform the refund to the user’s card account upon the seller’s request.

4.2. COMPLAINTS

Service users have the right to submit a complaint if the service has not met the expected standards or agreed specifications.

In the case of a justified complaint, the merchant will offer a solution in agreement with the user, which may include correcting errors, additional service adjustments, or a refund corresponding to the unperformed part of the contract.

4.2.1. CLIENT OBLIGATIONS IN COMPLAINTS:

• The client is obliged to provide evidence of errors and unmet requirements that are the subject of the complaint.
• Complaints not resulting from my work will not be accepted. This includes, but is not limited to, issues caused by operating system errors, security settings, network configurations, or other client-side factors.
• The client is responsible for regularly updating their Windows operating system and other software components (e.g., Linux servers in the case of hosting) to ensure that all conditions for service operation are optimal.
• The client must check that Windows Firewall or other security software does not block the service subject to the agreement.
• Additionally, the client must provide an appropriate environment for service operation, including a stable internet connection, correct network settings, and adequate hardware resources.
• If there are discrepancies in the purchased product under the provisions of the Consumer Protection Act, please contact me as soon as possible, but no later than two years from the product’s delivery date. I will respond to your complaint within 8 days of receiving it, in writing or electronically, and inform you of further actions. The complaint resolution deadline is 15 days from its submission.

5. AFTER-SALES SERVICES

The Merchant provides after-sales services that include the following, defined according to the price list. Details can be found on the Price List page:

1. Technical Support: Assistance with using the product or service, including support for installation, configuration, or troubleshooting.
2. Maintenance: Regular maintenance or servicing of products, such as repairs or software updates.
3. Training: Educating users on the proper use of the product or service.
4. Warranty Service: Repairs or replacements covered by the warranty, at no additional cost to the consumer.
5. Updates or Upgrades: Providing new software versions, additional functionalities, or hardware upgrades.

5.1. AFTER-SALES SERVICES INCLUDED IN THE PROJECT COST

The Merchant provides after-sales services such as system monitoring, bug fixes that may appear during operation, and user training within 30 days from the day the product is launched. These services are included in the project cost.

6. TERMINATION OF BUSINESS RELATIONSHIP

This document, "General Terms and Conditions," represents a binding framework between the Merchant and the client, regulating the provision of services. The business relationship between the Merchant and the client can be terminated under the following conditions:

1. At the client's request: The client may terminate the business relationship at any time with prior notice to the Merchant, in accordance with these General Terms and Conditions.
2. At the Merchant's request: The Merchant reserves the right to terminate the business relationship with the client in case of violation of these General Terms and Conditions or in case of non-fulfillment of financial obligations by the client.
3. Automatically: The business relationship is automatically terminated upon the expiration of the period for which the services were contracted unless otherwise agreed.

In the event of termination of the business relationship, all outstanding obligations to the Merchant remain in effect until they are fulfilled.

7. DATA PROTECTION AND PAYMENT SECURITY

7.1. DATA PROTECTION

All information about data protection and privacy can be found on the privacy policy page.

7.2. PAYMENT SECURITY

When entering payment card information, confidential data is transmitted over a public network in a protected (encrypted) form. At no time is the payment card information accessible to our system.

8. INSTALLATION, PREPARATION, AND FUNCTIONALITY OF DIGITAL CONTENT

The cost of the service includes the installation and preparation of the software for operation on the client's operating systems and hardware. The Merchant ensures that the software is functional and ready for use on the client's equipment.

Regarding digital content, the Merchant provides the following information:

1. Functionality of digital content: The Merchant ensures that the software is functional and ready for use on the client's equipment.
2. Interoperability with hardware and software: The Merchant informs the client about the relevant interoperability of digital content with hardware and software, about which the Merchant is aware or reasonably expected to be aware. The client is responsible for ensuring a compatible hardware and software environment for the smooth operation of the software.

9. DELIVERY OF DIGITAL CONTENT VIA DOWNLOAD

The Merchant informs the consumer that the delivery of digital content is performed via download and that this delivery is not carried out on a permanent storage medium. The consumer explicitly agrees to this type of delivery and acknowledges that they lose the right to withdraw from the contract by doing so.

If the consumer wants the digital content to be delivered on a USB or another physical medium, they may submit a request to the Merchant. The Merchant reserves the right to charge for this service as a separate one, according to the prices defined in the Price List.

10. INTELLECTUAL PROPERTY RIGHTS

All software, websites, service applications, and content on this site developed by the Merchant for clients are protected by intellectual property rights, including copyright. The Merchant retains the copyright on all created materials and content unless otherwise agreed with the client at the start of the project.

The Merchant uses third-party components that are open source or free to use, in accordance with the licensing terms of those components. The Merchant assumes responsibility that these components are properly licensed and integrated into the software solutions.

The client may request rights to the software in accordance with the terms agreed upon at the start of the project. However, the client must explicitly request the right from the Merchant to copy the program, website, service application, or content from this site to another computer, domain, or environment unless defined by the project. Copying, reproduction, distribution, or any use of the content from this site without prior written consent from the Merchant is prohibited.

Any reproduction, distribution, or modification of the software, website, or application without prior written permission from the Merchant is considered a violation of intellectual property rights and is subject to legal sanctions.

11. CHANGES TO TERMS OF BUSINESS

The Merchant reserves the right to modify these General Terms and Conditions at any time. Active clients with ongoing projects will be notified via email only if changes directly affect their business (e.g., price changes, working hours, etc.). Clients are responsible for reviewing the changes within 7 days of receiving the notice.

Other clients are required to regularly check the current General Terms and Conditions available online. Continued use of services after changes to the terms will be considered acceptance of the new terms.

12. DISCLAIMER

The Merchant undertakes to provide services in accordance with the highest professional standards. However, the Merchant does not assume responsibility for any damages, losses, or costs that may arise as a result of using the software, websites, or other digital content delivered by the Merchant, except when such issues are directly caused by willful negligence or bad faith on the part of the Merchant.

The Merchant is not responsible for any indirect, incidental, or consequential damages, including but not limited to data loss, loss of profits, or business interruption, which may result from the use or inability to use the software or services provided by the Merchant.

The Merchant disclaims liability for any issues or errors caused by third-party factors such as changes in operating systems, network settings, or security conditions on the client’s side. The client is responsible for ensuring an appropriate working environment for the smooth operation of the delivered software or services.

This disclaimer applies to the fullest extent permitted by the applicable laws of the Republic of Serbia.

13. LAW AND JURISDICTION

These General Terms and Conditions are governed by the laws of the Republic of Serbia. In the event of any dispute or disagreement arising from or connected with these terms, the parties will attempt to resolve the dispute amicably. If an amicable resolution is not possible, the competent court in Bačka Topola will have jurisdiction to resolve the dispute, in accordance with the laws of the Republic of Serbia.

14. CONTACT INFORMATION

Contact Information for questions or support.