Creation Date: August 15, 2024.
Last Updated: September 20, 2026.
Definitions and Acceptance of Terms (Introduction)
Dejan Dozet PR data processing Tomislavci (hereinafter referred to as "I," "Dejan Dozet," "the merchant," "my," "mine," "me," "myself," "my services"), for business details and contact information, please visit the contact page, manages the website www.dejandozet.com (including subpages), providing users of the site with online services consisting of information about my products, services, and other activities or content deemed interesting by Dejan Dozet. These General Terms and Conditions regulate the terms and rules regarding the use of my website or online service. Please read these Terms before you start using my website. By using and accessing this website, you declare that you have read and understood the Terms of Use, are familiar with them, and fully agree with them, and agree to use the site in accordance with them. The right to use is not transferable to other individuals or legal entities. Dejan Dozet is not responsible for any data loss that may occur during the transmission of information on the Internet. Visitors are aware of possible interruptions, unavailability, and/or downtime due to force majeure or other reasonable reasons (e.g., maintenance, content installation, redesign, etc.). Visitors agree and accept that for the aforementioned reasons, site access may be interrupted.
The information on this website may contain occasional (technical, content-related, or similar) inaccuracies or typographical errors. Dejan Dozet makes no representation or warranty, express or implied, that the content of the website and/or linked subpages of the website is complete, accurate, or up-to-date; that the website and/or linked pages will always be available, and that it will not harm visitors or third parties. Each visitor expressly accepts the use of this website at their own risk and assumes all potential costs related to the maintenance or repair of computer equipment, including software. Any warranty provided on the site exclusively applies to the products or services offered by Dejan Dozet and not to the quality or content of the site.
Dejan Dozet reserves the right to modify or discontinue the website at any time, including but not limited to the content, availability period, and equipment needed to access or use the site. Dejan Dozet is authorized to cease publishing any type/part of information and to change or discontinue any method of data transmission, may change data transfer speeds, as well as any other features. Information may be changed without prior notice. Dejan Dozet may also improve and/or change the products and/or programs described in these terms at any time, without prior notice. If visitors do not accept these Terms of Use, they are obligated to refrain from using the site.
Dejan Dozet reserves the right to revise (amend) the Terms of Use at any time and to terminate site access without prior notice. These General Terms and Conditions, along with their amendments, take effect and apply from the moment they are published on the site. If a visitor uses the site after changes to the Terms of Use, it is considered that they are aware of, understand, and fully accept the changes. Specifically, Dejan Dozet will not be liable to site visitors for any and all damages resulting from site access after changes to the Terms of Use caused by changes to the site’s Terms of Use.
CONTENT
- DESCRIPTION AND METHOD OF SERVICE BILLING
- PRICES, PAYMENT METHODS, AND PAYMENT TYPES
- DELIVERY
- REFUND, CANCELLATION, AND COMPLAINT POLICY
- AFTER-SALES SERVICES
- TERMINATION OF BUSINESS RELATIONSHIP
- DATA PROTECTION AND PAYMENT SECURITY
- INSTALLATION, PREPARATION, AND FUNCTIONALITY OF DIGITAL CONTENT
- DELIVERY OF DIGITAL CONTENT VIA DOWNLOAD
- INTELLECTUAL PROPERTY RIGHTS
- CHANGES TO TERMS OF BUSINESS
- DISCLAIMER
- LAW AND JURISDICTION
- CONTACT INFORMATION
1. DESCRIPTION AND BILLING METHOD OF SERVICES
1.1. SERVICE DESCRIPTION
All information about my services can be found on the pages: programming service and products.
1.2. SERVICE BILLING METHOD
When we agree on the job, the service can be billed in one of the following ways:
- Hourly billing ("Time and Materials"): I will provide you with an estimate of the job duration, and the hours will be tracked using a special program. At the end of the agreed period, I will send you a report on the work done during that time, with the hourly rate and total time spent on the project.
- Fixed billing ("Fixed Price"): In this case, we agree on the total project cost in advance. Payment is usually made in two phases – a deposit of half the agreed amount before work begins, and the remainder upon project completion.
Hourly billing as a preferred choice: I always prefer hourly billing as it allows a more flexible and transparent way of working, especially for more complex or longer projects. Fixed costs are always based on an estimate of the hours needed to complete the project, but in reality, projects often take more time than initially estimated. This is because everyone strives to finish the job as quickly as possible, and cost pressures can lead to overly optimistic estimates. For longer projects lasting several months or more, hourly billing is often the best way to ensure all project phases are adequately tracked, without rushing and with high work quality.
2. PRICES, PAYMENT METHODS, AND PAYMENT TYPES
2.1. PRICES
Prices are listed on individual product pages, individual service pages, and collectively on the price list page. The prices are identical in all of these places.
Final price
The displayed price is the final price paid by the buyer. The price displayed on the product page, service page, and price list is the same as the price at checkout. There are no hidden fees, processing fees, or delivery costs — products are delivered electronically, as provided in Section 3.
Value-added tax
The seller is not registered for value-added tax in the Republic of Serbia, so VAT is not charged on the displayed prices for buyers from the Republic of Serbia. Statement of non-registration for VAT (PDF)
For buyers in countries where the seller is required to charge value-added tax according to the place of supply, that tax is included in the displayed price and shown separately on the invoice at the rate applicable in the buyer’s country. The displayed price does not change as a result.
A buyer that is a legal entity registered for VAT in the European Union may provide its VAT identification number during purchase. After the validity of that number has been verified, VAT is not charged and the reverse-charge mechanism is applied, with an appropriate note included on the invoice.
For services provided to a client that is a legal entity established outside the Republic of Serbia, tax obligations arising for the recipient of the service under the laws of the client’s country, including any obligation to calculate withholding tax, are borne by the client. At the client’s request, the seller provides the documentation required to apply a double-taxation treaty.
2.2. PAYMENT METHODS
Payments for provided services can be made in the following ways:
- Bank transfer: Payments can be made to my RSD or foreign currency account. Payment details are:
- Raiffeisen Bank a.d. Belgrade
- RSD Account: 265-1040310002487-66
- Foreign currency account for payments in EUR: (PDF instructions)
- Foreign currency account for payments in USD: (PDF instructions)
- OTP Bank Serbia a.d. Novi Sad
- RSD Account: 325-9500700215943-35
- Foreign currency account for payments in USD: (PDF instructions)
- Payment via cards: The site also enables payments via credit and debit cards (Visa, MasterCard, Maestro, and Dinacard).
2.3. PAYMENT TYPE
Payment can be made in full, partially (based on a 50/50 principle), or by agreement between the client and me. Details of partial payments and deadlines for the remaining amount will be clearly defined according to the project specifics.
Services will be provided after the payment has been recorded in the account. After a successful transaction, users will be notified via email with details about the ordered service and further steps, if necessary.
2.4. MERCHANT PROTECTION AGAINST CLAIMS CAUSED BY CURRENCY EXCHANGE DIFFERENCES
All payments will be made in the local currency of the Republic of Serbia – dinar (RSD). For the informative display of prices in other currencies, the National Bank of Serbia exchange rate is used. The amount that will be charged to your payment card will be expressed in your local currency through conversion based on the rate used by card organizations/your issuing bank, which cannot be known to us at the time of the transaction. As a result of this conversion, there may be a slight difference between the original price listed on our site and the one that may appear on your bank statement. Thank you for your understanding.
3. DELIVERY
This section distinguishes between two types of offer. Section 3.A applies to software products and licenses delivered electronically. Section 3.B applies to development, customization, consulting, and support services contracted individually.
3.A SOFTWARE PRODUCTS AND LICENSES
3.A.1 Delivery method
Software licenses and digital products are delivered exclusively by electronic means — by sending the license key, access credentials, and installation file to the email address provided by the buyer during purchase, or by download from the specified address.
Delivery is not made by post or courier service. There is no physical shipment and no delivery costs are charged.
3.A.2 Delivery time
Delivery is made within 0 to 3 business days from the date the payment is recorded.
Orders recorded by 2:00 p.m. (CET) are processed on the same business day. Orders recorded after that time, as well as orders received on non-business days, are processed on the first following business day.
If delivery is not possible within the stated period for any reason, the seller informs the buyer by email and specifies a new delivery date. In that case, the buyer may withdraw from the purchase and receive a full refund of the amount paid.
3.B DEVELOPMENT, CUSTOMIZATION, CONSULTING, AND SUPPORT SERVICES
3.B.1 Delivery method
Programming services and consultations are delivered electronically — by email, transfer to a server, or another method agreed with the client.
Consultations and live work may be performed using tools such as Microsoft Teams, Google Meet, AnyDesk, Zoom, and others.
3.B.2 Completion time
The service completion time is determined individually before work begins and confirmed by email or contract. If it becomes apparent during the work that the deadline cannot be met, the seller informs the client without delay and proposes a new deadline.
4. REFUND, CANCELLATION, AND COMPLAINT POLICY
This section distinguishes between two types of offer. Section 4.A applies to software products and licenses delivered electronically. Section 4.B applies to development, customization, and support services contracted individually. If the purchase includes both a software license and a service, the relevant provisions apply separately to each part.
4.A SOFTWARE PRODUCTS AND LICENSES
4.A.1 Scope
The provisions of this section apply to the purchase of software licenses and digital products delivered electronically without a durable medium, including delivery of a license key, access credentials, or an installation file by email or download.
Delivery is not made by post or courier service. Therefore, no physical shipment is returned, no return-delivery costs arise, and no return-processing fee is charged.
4.A.2 Right of withdrawal
A consumer has the right to withdraw from a distance contract within 14 days from the date the contract is concluded, without giving a reason and without additional costs.
For digital content that is not supplied on a durable medium, the right of withdrawal ends when delivery begins, provided that, before purchase, the consumer expressly consented to delivery beginning before the 14-day period expired and acknowledged that this would result in the loss of the right of withdrawal. The consumer gives this consent when confirming the purchase, and the seller sends confirmation of the consent by email together with the purchase confirmation.
If the consumer did not give such consent, or if delivery has not begun, the right of withdrawal remains available for the full 14-day period and the amount paid is refunded in full.
A withdrawal statement may be submitted by email to the address stated in the contact information section or by using the withdrawal form: contract withdrawal form.
4.A.3 30-day money-back guarantee
Independently of the statutory right of withdrawal in Section 4.A.2, the seller voluntarily provides a refund for purchased software licenses within 30 days from the delivery date, without requiring a reason.
Conditions for using this guarantee:
- The request must be submitted by email within 30 days from delivery of the license.
- The license is deactivated, and the buyer stops using the software and deletes all installed copies. Continued use of the software after an approved refund is not permitted.
- The guarantee does not apply to licenses created or customized according to the buyer’s specific requirements, or to services under Section 4.B, including where they were contracted together with the license. In that case, the refund applies only to the license price.
This guarantee is commercial in nature and does not limit the consumer’s statutory rights under Sections 4.A.2 and 4.A.6.
4.A.4 Submitting a request
A refund request is submitted by email and contains the order number or purchase details. The seller confirms receipt of the request and informs the buyer of the next steps.
4.A.5 Refund time and method
The approved amount is refunded within 10 days from receipt of the refund request.
Where funds are refunded to a buyer who previously paid by payment card, in whole or in part and regardless of the reason for the refund, Dejan Dozet is required to process the refund exclusively through the VISA, EC/MC, Maestro, and DinaCard payment methods. This means that OTP Banka Srbija a.d. Novi Sad will, at the seller’s request, refund the funds to the payment card user’s account.
4.A.6 Product non-conformity (complaint)
If a purchased product shows a lack of conformity within the meaning of the Consumer Protection Act, the buyer must notify the seller as soon as possible and no later than two years from the delivery date.
The seller responds to the complaint in writing or electronically within 8 days from receipt and informs the buyer of the next steps. The deadline for resolving the complaint is 15 days from the date it was submitted.
For a justified complaint, the seller works with the buyer to offer a solution that may include correcting the error, delivering a correct version, or issuing a refund.
4.A.7 What is not considered product non-conformity
Operational problems caused by the buyer or the buyer’s environment are not considered product non-conformity, including in particular:
- an outdated operating system or other software components required for the product to operate;
- firewall or security-software settings that block the product;
- incorrect network settings, an unstable internet connection, or insufficient hardware resources;
- changes to the product or its environment made by the buyer or a third party.
The buyer must provide a description of the problem and available evidence with the complaint, such as error messages, screenshots, and a description of the environment, so that the cause can be determined. If the problem is found not to result from product non-conformity, the seller informs the buyer and provides reasons within the time limits specified in Section 4.A.6.
4.B DEVELOPMENT, CUSTOMIZATION, AND SUPPORT SERVICES
4.B.1 Scope
The provisions of this section apply to services contracted individually according to the client’s requirements, including software development and customization, integration, implementation, training, and technical support.
4.B.2 Withdrawal and cancellation
A consumer has the right to withdraw from a distance contract for the provision of services within 14 days from the date the contract is concluded.
If the consumer expressly requests that the provision of the service begin before the withdrawal period expires and later withdraws from the contract, the consumer must pay the portion of the agreed price proportionate to the service performed up to the time of withdrawal.
Once the service has been fully performed following the consumer’s express prior request and acknowledgment that full performance results in the loss of the right of withdrawal, the right of withdrawal ends.
A client who is not a consumer within the meaning of the Consumer Protection Act may cancel the service in accordance with the agreed terms, subject to payment for the portion of the service already performed.
4.B.3 Complaint about a performed service
The client has the right to submit a complaint if the performed service does not comply with the agreed specifications.
The seller responds to the complaint in writing or electronically within 8 days from receipt. The deadline for resolving the complaint is 15 days from the date it was submitted.
For a justified complaint, the seller offers a solution that may include correcting errors, further customization of the service, or a refund in an amount corresponding to the unperformed part of the contract.
4.B.4 Client obligations
The provisions of Section 4.A.7 concerning causes attributable to the client and the submission of evidence also apply to complaints concerning services.
The client must provide the environment required for the contracted service to operate, including an up-to-date operating system and server components, correct network and security settings, and adequate hardware resources.
5. AFTER-SALES SERVICES
The Merchant provides after-sales services that include the following, defined according to the price list. Details can be found on the Price List page:
- Technical Support: Assistance with using the product or service, including support for installation, configuration, or troubleshooting.
- Maintenance: Regular maintenance or servicing of products, such as repairs or software updates.
- Training: Educating users on the proper use of the product or service.
- Warranty Service: Repairs or replacements covered by the warranty, at no additional cost to the consumer.
- Updates or Upgrades: Providing new software versions, additional functionalities, or hardware upgrades.
5.1. AFTER-SALES SERVICES INCLUDED IN THE PROJECT COST
The Merchant provides after-sales services such as system monitoring, bug fixes that may appear during operation, and user training within 30 days from the day the product is launched. These services are included in the project cost.
6. TERMINATION OF BUSINESS RELATIONSHIP
This document, "General Terms and Conditions," represents a binding framework between the Merchant and the client, regulating the provision of services. The business relationship between the Merchant and the client can be terminated under the following conditions:
- At the client's request: The client may terminate the business relationship at any time with prior notice to the Merchant, in accordance with these General Terms and Conditions.
- At the Merchant's request: The Merchant reserves the right to terminate the business relationship with the client in case of violation of these General Terms and Conditions or in case of non-fulfillment of financial obligations by the client.
- Automatically: The business relationship is automatically terminated upon the expiration of the period for which the services were contracted unless otherwise agreed.
In the event of termination of the business relationship, all outstanding obligations to the Merchant remain in effect until they are fulfilled.
7. DATA PROTECTION AND PAYMENT SECURITY
7.1. DATA PROTECTION
All information about data protection and privacy can be found on the privacy policy page.
7.2. PAYMENT SECURITY
When entering payment card information, confidential data is transmitted over a public network in a protected (encrypted) form. At no time is the payment card information accessible to our system.
8. INSTALLATION, PREPARATION, AND FUNCTIONALITY OF DIGITAL CONTENT
The cost of the service includes the installation and preparation of the software for operation on the client's operating systems and hardware. The Merchant ensures that the software is functional and ready for use on the client's equipment.
Regarding digital content, the Merchant provides the following information:
- Functionality of digital content: The Merchant ensures that the software is functional and ready for use on the client's equipment.
- Interoperability with hardware and software: The Merchant informs the client about the relevant interoperability of digital content with hardware and software, about which the Merchant is aware or reasonably expected to be aware. The client is responsible for ensuring a compatible hardware and software environment for the smooth operation of the software.
9. DELIVERY OF DIGITAL CONTENT VIA DOWNLOAD
The Merchant informs the consumer that the delivery of digital content is performed via download and that this delivery is not carried out on a permanent storage medium. The consumer explicitly agrees to this type of delivery and acknowledges that they lose the right to withdraw from the contract by doing so.
If the consumer wants the digital content to be delivered on a USB or another physical medium, they may submit a request to the Merchant. The Merchant reserves the right to charge for this service as a separate one, according to the prices defined in the Price List.
10. INTELLECTUAL PROPERTY RIGHTS
All software, websites, service applications, and content on this site developed by the Merchant for clients are protected by intellectual property rights, including copyright. The Merchant retains the copyright on all created materials and content unless otherwise agreed with the client at the start of the project.
The Merchant uses third-party components that are open source or free to use, in accordance with the licensing terms of those components. The Merchant assumes responsibility that these components are properly licensed and integrated into the software solutions.
The client may request rights to the software in accordance with the terms agreed upon at the start of the project. However, the client must explicitly request the right from the Merchant to copy the program, website, service application, or content from this site to another computer, domain, or environment unless defined by the project. Copying, reproduction, distribution, or any use of the content from this site without prior written consent from the Merchant is prohibited.
Any reproduction, distribution, or modification of the software, website, or application without prior written permission from the Merchant is considered a violation of intellectual property rights and is subject to legal sanctions.
11. CHANGES TO TERMS OF BUSINESS
The Merchant reserves the right to modify these General Terms and Conditions at any time. Active clients with ongoing projects will be notified via email only if changes directly affect their business (e.g., price changes, working hours, etc.). Clients are responsible for reviewing the changes within 7 days of receiving the notice.
Other clients are required to regularly check the current General Terms and Conditions available online. Continued use of services after changes to the terms will be considered acceptance of the new terms.
12. DISCLAIMER
The Merchant undertakes to provide services in accordance with the highest professional standards. However, the Merchant does not assume responsibility for any damages, losses, or costs that may arise as a result of using the software, websites, or other digital content delivered by the Merchant, except when such issues are directly caused by willful negligence or bad faith on the part of the Merchant.
The Merchant is not responsible for any indirect, incidental, or consequential damages, including but not limited to data loss, loss of profits, or business interruption, which may result from the use or inability to use the software or services provided by the Merchant.
The Merchant disclaims liability for any issues or errors caused by third-party factors such as changes in operating systems, network settings, or security conditions on the client’s side. The client is responsible for ensuring an appropriate working environment for the smooth operation of the delivered software or services.
This disclaimer applies to the fullest extent permitted by the applicable laws of the Republic of Serbia.
13. LAW AND JURISDICTION
These General Terms and Conditions are governed by the laws of the Republic of Serbia. In the event of any dispute or disagreement arising from or connected with these terms, the parties will attempt to resolve the dispute amicably. If an amicable resolution is not possible, the competent court in Bačka Topola will have jurisdiction to resolve the dispute, in accordance with the laws of the Republic of Serbia.
14. CONTACT INFORMATION
Contact Information for questions or support.